Turn Your Agents into AI-Powered Super Agents
UJET’s Agent Assist is driven by conversational AI technology to help the agent deliver the best possible customer experience. The virtual agent can assist a live agent with AI-driven recommendations, real-time sentiment analysis, and by surfacing useful articles and FAQ answers to help live agents quickly serve customers.
Use Agent Assist to automate agents’ busywork by transcribing calls in real-time and even summarizing conversations to improve agent productivity, inform future agents working on the account, and improve the overall customer experience.
Smart Reply
Reduce reply time by suggesting chat responses for the agent using conversation context.
Smart Compose
Reduce reply time by auto-completion of live chat responses using conversation context.
Knowledge Assist
Improve customer experience by surfacing useful articles and FAQ answers that help agents serve the customer.
Sentiment Analysis
Ensure you’re delivering the best customer service by analyzing the real-time customer sentiment.
Live Transcription
Eliminate customer repetition by transcribing calls in real-time for reference during the call or for analysis after the call.
Summarization
Reduce ACW with auto summaries of the voice or chat conversation post-interaction.
