UJET Workforce Management
Simple, Flexible Forecasting & Scheduling for the Modern Workforce
With remote and hybrid work becoming the new normal, managing contact center staffing has become more complicated than ever before. UJET Workforce Management (WFM) delivers simple, flexible, real-time forecasting, scheduling, and adherence monitoring, all on one easy-to-use and quick to deploy platform.
Intelligent, Flexible Forecasting
Quickly and easily create highly accurate omnichannel forecasts that model staffing requirements using both historical and real-time data. Unlimited interval, weekly, and monthly patterns and in-forecast updates provide day-to-day flexibility so you can make changes on the fly, or set it and forget it.
Dynamic Scheduling to Optimize Staffing
Save time by automating scheduling based on expected staffing needs, allowing agents to pick their schedule based on availability and skillset, or a combination of the two. UJET WFM is customizable and flexible so you can create schedules that account for agent skills, time zones, channel coverage, employee time-off requests, and more.
