UJET for Small & Medium Businesses

Easy-to-Use SMB Customer Service Software to Help You Scale

Create memorable customer experiences and scale your small business faster with UJET’s affordable SMB customer service software. Offer your customers a personalized, consistent way to get in touch with you, get visibility into the metrics that matter most to your business, and enjoy 5-star UJET support whenever you need it, all on one easy-to-use platform.

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Basic Package - Best Value for SMB

$65

PSTN Voice
Standard Reports & Dashboards
Single Sign-On
CRM Adapters
Web SDK
Standard Support

Incredible CX. Unbeatable Value.

Get all of the features you need to connect with your customers, plus reports and dashboards to track and improve their experience, at a price point that fits your budget.

“UJET is super easy to work with. The tool is intuitive and powerful, and our account managers are always helpful in catering the experience to us.”

Sean S.

SMB Customer Service & Operations Manager

Stop paying for multiple complicated customer service tools that don’t offer visibility into your customers’ needs and behavior. Leverage customer data from your CRM including past purchases, interaction history, account status, and more to predict customer sentiment and intent, make dynamic routing decisions, and better inform your support agents before each call. UJET offers the only real-time data exchange for the CRM, eliminating storage of sensitive customer data in the contact center. All customer data and PII is stored natively in the CRM or your private data repository to reduce security risks.

Your customer relationships are important and personal, and UJET makes it easy for them to reach you whenever they need you most. Our customers have enjoyed 100% uptime for the last 12 months, with no exceptions for maintenance windows or telco outages. And we offer low-latency audio that delivers exceptional call quality, no matter where your callers are located.

UJET makes it easy to collaborate with your team, even if you’re far apart. Have full-time or outsourced customer service representatives that work remotely? UJET’s easy-to-use cloud contact center technology enables you and your support team to work from anywhere and still enjoy exceptional call quality and reliability. Because UJET lives in the cloud, you can easily handle customer support requests on-the-go and in your home office, no data bulky centers or old-school headsets required. All you’ll need is a laptop and an internet connection.

Get all of the functionality and support you would expect from an enterprise-grade contact center platform in a package and price point that works for your business. Our affordable SMB customer service software was designed to be easy for anyone to use, even if you don’t have prior contact center technology experience. You’ll not only be guided through onboarding, but you’ll also have best-in-class support if you ever have questions. UJET’s intuitive UI eliminates the learning curve you would experience with other CCaaS platforms, so you can spend less time worrying about your technology and more time focusing on your customers.

“UJET allows my team to take matters into their own hands. Every agent feels more empowered and capable of handling a customer’s questions or issues. The easy-to-use, but powerful features like call transfers, call recording and whisper option were key factors. it is clear that UJET values its customers with the same high esteem we do!”

- SMB Administrator in Food & Beverages

“UJET is very easy to use and it allows the agent to answer quickly and have more than one way to interact with the customer.”

Tanisha M.

Small-Business (50 or fewer emp.)

What does “SMB” mean?

“SMB” is an acronym for “small and mid-sized business. A company is considered a small business if they have under 100 employees and make less than $50 million in annual revenue. They’re considered mid-sized if they have 100-999 employees and make between $50 million - $1 billion in annual revenue. SMBs are also commonly referred to as “SMEs,” or small and medium-sized enterprises. The term “SME” is often used by international organizations, including the World Bank and the European Union.

What is SMB customer service software?

Small and medium business customer service software is software that is designed to be easy to use for beginners, easy to scale, and affordable for thrifty entrepreneurs.

The best SMB customer service software includes basic call center features such as voice and live chat, along with analytics and reporting features to track your customer experience, and free support when you need assistance. You will generally also have the option to integrate any leading CRM (like Salesforce, Kustomer, or Hubspot) with your customer service software.

How can SMB customer service software help me grow my business?

Investing in SMB customer service software is a critical part of scaling your small or medium business. It helps you attract, nurture, and retain customers, it increases the lifetime value of your customers, and it gives you better data so you can improve your marketing and sales efforts.

SMB customer service software can also enable you to outsource certain parts of your day-to-day operations, including customer service, billing, and more, so you can focus on other critical parts of your business.

In addition, like most businesses, SMBs must come to terms with ongoing shifts in the workforce, including the growth in remote and hybrid working environments. Staffing requirements can fluctuate on short notice, particularly if your business experiences seasonal spikes or dips in demand. You need the ability to scale in any direction, with minimal lead time and maximum flexibility.

UJET makes it easy, with multiple licensing options (e.g. specific named agents vs. overall number of concurrent users) and no long-term commitments for scaling up and down. We also offer rapid deployment and onboarding; because our product is web-based, you can drop-ship laptops to your agents and they will not need to install any special software.

What additional small business customer service software features should I consider?

An additional benefit of using a leading SMB customer service platform like UJET is the option to add-on practical AI features like Agent Assist and Virtual Agent.

UJET Agent Assist helps your customer service team improve the customer experience by surfacing relevant articles and FAQ answers that could help your agents reduce average handling time and increase first-call resolution. Agent Assist can also reduce chat and email response times by auto-completing responses based on conversational context. Virtual Agent helps make your support process more efficient by using customer records and predicted intent to route calls to the most appropriate department or agent. You can also program specialized virtual agents to complete tasks like account creation, record lookup, inventory checks, and more.