Embeddable Experience

Transcend Omnichannel to Deliver Unified CX for the Smartphone Era

Use SmartActions mobile CX technology to authenticate customers using existing pin, passcode, or biometric security methods already setup on their smartphone
Allow direct sharing of photos, video, and text so customers can point directly to the problem, rather than having to describe it
Automatically screen pop data from the app to the CRM record to reveal important user and diagnostic information to accelerate resolution
Present information to agents in real time, and store all media and event data securely in the CRM

Eliminate channel switching and customers repeating themselves by providing end-to-end customer engagement from within your app
Reduce customer frustration by providing a visual IVR experience that is consistent across all channels, rather than slow and robotic voice prompts
Expedite resolution by presenting customers with an estimated wait time before selecting their preferred channel, or requesting a callback
Balance hold times by dynamically offering channels based on current estimated wait times

Resolve issues faster and collect satisfaction surveys on every interaction.
Increase survey response rates without asking customers to invest more time

“Easy tool to know CX information beforehand and very easy to make changes on customer information. Actions like ask for ID or proof of something in UJET help us to do our job easily and with efficiency.”

Victor N

Embeddable Experience

Deliver More Natural Experiences

Elevate Your CX

Prompt Your Customers for Timely CSAT Feedback

Deliver More Natural Experiences

Elevate Your CX

Prompt Your Customers for Timely CSAT Feedback