Dia & Co + UJET

Clothing curator Dia & Co delivers tailor-made customer experiences with UJET.

Dia&Co’s core mission is to “spark radical self-love through style.” And while they understood how to meet the needs of an underserved population of women seeking fashionable apparel, they weren’t sure how to deliver a customer support experience that would delight their subscribers.

In this case study see how with UJET, Dia & Co has:

  • Experienced historically high CSAT scores - in the 90s
  • Seen cost savings of 28%
  • Increased visibility into service levels and queuing to better manage intraday labor planning

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