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<p class="d-flex text-center mr-auto ml-auto align-items-center"><span class="mr-2 d-flex align-items-center text-14px">UJET &amp; Google Cloud Launch Intelligent Workforce Management to Power Future of Employee and Customer Experience: </span><a href="https://ujet.cx/wfm" class="text-14px">Learn More!</a></p>
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UJET

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Aberdeen’s New Contact Center Maturity Model

UJET and Aberdeen have teamed up to present an all new Contact Center Maturity model.

Aberdeen’s New Contact Center Maturity Model - UJET

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<h1 class="heading-5">Aberdeen&rsquo;s New Contact Center Maturity Model</h1>
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<p>Between competing priorities for lower costs, digital transformation, automation, remote work, and better customer satisfaction, it can feel impossible to ever take a step back and assess your strategic progress as a contact center.</p>
<p>But you may never really be able to tackle these priorities until you do so.</p>
<p>That&rsquo;s why UJET and Aberdeen have teamed up to present an all new Contact Center Maturity model.</p>
<p>Join us as contact center experts, Omer Minkara, VP, &amp; Principal Analyst, Contact Center &amp; Customer Experience Management, Aberdeen and Baker Johnson, CMO, UJET introduce this all new framework for assessing your current operations, and outlining your blueprint for future success.</p>
<p>We&rsquo;ll cover the four key categories that help define and manage an organization&rsquo;s level of maturity, and how you can take practical steps to improve for each:</p>
<ul>
<li>Data</li>
<li>Interaction Management</li>
<li>Agent Productivity &amp; Performance Management</li>
<li>Technology</li>
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<p>Register Now!</p>
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