Cisco Customers: Migrate From On-prem, Hybrid, or Private Cloud to Flexible, Scalable Cloud CX

Q: Where can I learn more about the Blackchair Clarity offering?

Learn more about the Blackchair Clarity Analysis here .

Innovation Doesn't Have to be Missing From your Contact Center Solution

Cisco on-premise solutions struggle with outdated, clunky technologies that require multiple integrations and partners just to achieve basic contact center functionality.
Cisco WebEx Contact Center lacks the depth and breadth needed for modern contact centers to deliver stellar customer experiences.*2022 Gartner Magic Quadrant for Contact Center as a Service
Cisco enterprise customers looking to migrate to its cloud-based solution will struggle with the lack of functionality and siloed approach - which is why customers are switching to UJET and Google Cloud.

To help you streamline and accelerate migration plans, UJET is pleased to offer you an ROI-based, zero-cost business case.

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User Satisfaction, Future-Proofing, Multi-Cloud Flexibility - with UJET

The chart shows UJET Ranks Against Genesys Cloud CX. UJET ranks #1 on ease of setup, quality of support, ease of doing business with, meets requirements, and ease of use.

Looking to migrate from on-prem, hybrid, or WebEx Contact Center?

UJET is offering a ZERO-COST pre-migration assessment to all Cisco customers.

Included in the assessment:

A business case assessment and cost-benefit analysis for moving from Cisco
A complete catalog of your current state and capabilities
An in-depth gap analysis of your current vs. desired future state,
A phased roadmap and blueprint for migrating off of Cisco to achieve that future state, and
An optional pre-migration CX platform Clarity Analysis from our partner Blackchair to gain valuable insights before you make the switch.

With this assessment and toolkit, you'll be able to rapidly accelerate requirements gathering and vendor evaluations. Begin your Cisco migration today and experience a modern, scalable, future-proof solution with UJET.

Full Stack Google Cloud CCaaS

GCP Build Partner
Two-way collaboration with Google to ensure we’re focused on what matters most: you

Google ISV Solution Connect Partner
UJET innovation and scale fueled by Google’s internal best practices and methodologies across DevOps and site reliability

CCAI Connect Partner
Deliver exceptional experiences with Google’s own conversational AI

Comparison Report: UJET vs. Cisco WebEx CX

Take a Look

Level Up Your CX With the World’s Most Innovative Cloud Contact Center

✓ Unparalleled Security & Reliability
✓ Fluid, Modern Experiences
✓ Crystal Clear Call Quality
✓ Natively Intelligent
✓ Flexible Pricing
✓ Rave Reviews

What is the cost of the business case assessment?

The Cisco to UJET migration business case assessment is offered at no cost for qualified prospective customers.

How long does the assessment take?

Depending on customer participation and available information, the process would take an estimated four weeks on average. Some cases may require more or less time.

What are the specific deliverables from the process?

A defined Contact Center vision, to include future targeted capabilities
Catalog of current state capabilities and technologies
Gap analysis between vision and current state
Roadmap to take customer from current state to vision
Business case detailing required investment and expected return

What is the Blackchair Clarity Analysis?

Clarity Analysis is an automated discovery service that analyzes your current CX platform to document what configuration is relevant, redundant, unused, or unusable. This will help give you a roadmap of what should or shouldn't be moved into UJET. We also analyze usage data and change data to understand areas that can be transformed when moving to UJET.

How does the optional Clarity Analysis from Blackchair work?

UJET is offering this pre-migration analysis as part of a defined process for qualified customers interested in making the switch from Cisco to UJET. The Clarity Analysis:

Can be utilized for existing cloud or premise-based contact centers
Automates the cataloging of the Customer’s Avaya for forensic analysis
Audits change continuously over the four weeks to study behavior
Documents what's relevant to the customer’s current Avaya solution

This accelerates the CX migration to UJET with a fact-based, data-driven approach.

Where can I learn more about the Blackchair Clarity offering?

Learn more about the Blackchair Clarity Analysis here.

Cisco Customers: Migrate From On-prem, Hybrid, or Private Cloud to Flexible, Scalable Cloud CX

Innovation Doesn't Have to be Missing From your Contact Center Solution