Genesys Customers: Get TRUE Multicloud Flexibility & Innovation with G2’s #1 Rated Contact Center

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PureConnect and Multicloud CX are discontinued. Now What?

  • Genesys will no longer support Multicloud CX and PureConnect, leaving customers with no choice but to migrate.
  • Genesys Cloud CX runs on AWS only, limiting both the resiliency and future portability of your cloud contact center. 
  • Genesys’ ability to continue handling large, complex CX deployments is now in question - which is why customers are switching to UJET and Google Cloud.

To help you streamline and accelerate migration plans, UJET is pleased to offer you an ROI-based, zero-cost business case.

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User Satisfaction, Future-Proofing, Multi-Cloud Flexibility - with UJET

The chart shows UJET Ranks Against Genesys Cloud CX. UJET ranks #1 on ease of setup, quality of support, ease of doing business with, meets requirements, and ease of use.

With the announcements around Multicloud CX and PureConnect, there will be only a single cloud option - meaning forced migrations. 

That’s why UJET is offering a ZERO-COST pre-migration assessment to all Genesys customers.  

Included in the assessment: 

  • A business case assessment and cost-benefit analysis for moving from Genesys
  • A complete catalog of your current state and capabilities
  • An in-depth gap analysis of your current vs. desired future state, 
  • A phased roadmap and blueprint for migrating off of Genesys to achieve that future state, and
  • An optional pre-migration CX platform Clarity Analysis from our partner Blackchair to gain valuable insights before you make the switch.

With this assessment and toolkit, you'll be able to rapidly accelerate requirements gathering and vendor evaluations.  Begin your Genesys migration on your terms, rather than waiting for another announcement of EOL, further cuts, forced migrations, or product limitations.

Full Stack Google Cloud CCaaS

GCP Build Partner
Two-way collaboration with Google to ensure we’re focused on what matters most: you

Google ISV Solution Connect Partner
UJET innovation and scale fueled by Google’s internal best practices and methodologies across DevOps and site reliability

CCAI Connect Partner
Deliver exceptional experiences with Google’s own conversational AI

Comparison Report: UJET vs. Genesys Cloud CX

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Level Up Your CX With the World’s Most Innovative Cloud Contact Center

✓ Unparalleled Security & Reliability
✓ Fluid, Modern Experiences
✓ Crystal Clear Call Quality
✓ Natively Intelligent
✓ Flexible Pricing
✓ Rave Reviews