Intuitive SMS Support For the Modern Customer
Texting is easy, familiar, and fast. SMS is one of the fastest-growing contact channels because consumers love it. In fact, 5 billion people (about 65% of the world’s population!) send and receive SMS messages. When blended with other channels like Voice, texting becomes an even more powerful way to gather information quickly.
Stop channel switching and start channel blending. Use Voice and SMS together for more efficient and natural conversations that combine the best of these two popular channels.
Wish you could see the problem your customer is calling about before the call connects? With UJET, you can. Customers can easily request to share multimedia including photos and videos to help agents diagnose issues and find solutions faster.
With Voice + SMS channel blending, customers can text additional details while on hold or on the call. When the call is answered, agents see a full SMS transcript, so customers don’t have to repeat any information.
Agents can switch between voice, text, and images when required, making it easy to direct customers to self-service resources. Point customers in the right direction with deep-link sharing, which takes customers directly to a specific page or screen within your app.
UJET features the contact center industry’s only real-time data exchange with your CRM, so agents have all the customer information they need in front of them, enhanced by metadata that can be captured through smart devices and apps. Solve tickets faster with access to customer history, device details, account information, and more.
SDK stands for software development kit.
A software development kit (SDK) is a set of developer tools for a specific app or platform, while an application programming interface (API) is a tool that enables seamless integrations between two platforms. An API can be a standalone application or it may be included in an SDK.
Mobile software development kits (Mobile SDKs) are a downloadable set of developer tools that enable expanded features and functionality for mobile apps. UJET offers two mobile SDKs: an iOS SDK and an Android SDK, which allow you to design curated and consistent support experiences within your mobile app.
UJET’s mobile SDKs enable you to embed live chat and SMS into your app, and also allow agents to authenticate callers using fingerprint or Face ID, send and receive photos and videos without disconnecting a call, accept secure payments, and quickly identify a user’s last action taken in your app or website to quickly identify problems and find solutions.
